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Privacy Policy

Effective Date: Oct. 1, 2026
Last Updated: Sept. 30, 2026

Solity Co., Ltd. ("Solity," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy ("Policy") explains how we collect, use, disclose, process, store, and transfer your personal data when you visit our global website (https://www.solitykorea.com), use our mobile applications (including Smart Solity), utilize our Key Management System (KMS), and interact with our smart locks, hardware products, B2B services, and customer support.

1. Scope of This Policy

This Policy applies to personal data collected through:

  • Our official websites and B2B Inquiries
  • Mobile applications, including Smart Solity and associated software toolkits.
  • Cloud-based services, including Key Management System (KMS) platforms
  • Smart door locks and IoT household devices manufactured and serviced by Solity.
  • Customer support, warranty registration, and technical consulting channels.

2. Personal Data We Collect

Personal data means any information that alone or jointly with other information can identify a natural person. We collect the following categories of data depending on how you interact with us:

(1) Information Provided Directly by You

  • Account & Profile Data: Name, email address, account ID, password, mobile phone number, and optional profile picture when registering for Smart Solity app, or KMS portal.
  • B2B Inquiry & Commercial Data: Name, corporate email, phone number, company name, region/country, and inquiry contents submitted via our website for OEM/ODM, distribution partnerships, or other business inquiries.
  • Product Installation & Service Data: Model name, serial number, device ID, installation address, firmware/software version, and purchase history required for warranty and technical support.
  • Customer Consultation Records: Voice recordings or chat history generated during customer service center consultations.

(2) Information Collected Automatically Through Services & Devices

  • Device & Access Logs: Connection status, battery level, door open/lock status, access logs, usage duration and volume, access logs, device operation status, and IP address.
  • Location-Based Information: Precise or general location data used solely to support proximity-based functionalities (e.g., Smart Open feature) within the Smart Solity app, subject to your explicit device permission settings.
  • Verification & Service Management Data: Data generated during service use for identity verification, duplicate registration prevention, prevention of unauthorized or fraudulent use, and customer grievance handling.
  • Web Usage & Cookie Data: Browser type, OS, page views, clickstream data, and interaction analytics collected via essential and analytical cookies.

(3) Information from Third-Party Sources

  • When permitted by law, we may obtain information from commercial sources or third-party social network services if you choose to log in using a third-party account.

3. Purpose of Processing & Legal Basis (GDPR)

We process your personal data under the following legal bases under GDPR and global privacy laws:

  • Performance of a Contract: Providing smart lock controls, door access management, KMS key distribution, product activation, technical support, and fulfilling commercial agreements.
  • Legitimate Interests: Improving device functionality, security auditing, fraud prevention, market analysis, and enhancing system stability.
  • Consent: Sending marketing communications, newsletters, running personalized advertising, or processing location data for Smart Open functions. You may withdraw consent at any time.
  • Legal Obligation: Complying with tax laws, legal disputes, statutory retention requirements, or enforceable government requests.

4. How We Use Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and other similar tracking technologies to operate our website, enhance user experience, and analyze marketing effectiveness.

  • Strictly Necessary Cookies: Essential for the website to function, enabling basic features such as page navigation, security, and session management. These cannot be switched off in our systems.
  • Functional Cookies: Enable the website to provide enhanced functionality and personalization, such as remembering your language preferences or regional choices.
  • Performance & Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site (e.g., Google Analytics 4).
  • Marketing & Advertising Cookies: Set through our site to build a profile of your interests and display relevant advertisements on other sites.
  • Web Beacons & Pixel Tags: Tiny transparent graphic images used to track webpage visits, email open rates, and user interaction with ad campaigns.
  • Other Local Storage Technologies: We may use other local storage technologies, such as HTML5 Local Storage and Session Storage, to store content preferences and operational data. You can manage or clear stored data through your browser settings.
  • Do Not Track (DNT) Signals: Due to the lack of a standard industry definition and response protocol for "Do Not Track" signals, our systems may not currently respond to DNT signals. However, we strictly adhere to your cookie choices and opt-out preferences set within our Cookie Settings.
  • You can manage or revoke your consent for non-essential cookies at any time through your browser settings or our website’s Cookie Settings Manager.

5. Sharing and Disclosure of Personal Data

We do not sell your personal data. We share or process data only with your explicit consent or under strict confidentiality agreements (NDAs) and Data Processing Agreements (DPAs) in the following cases:

  • Sharing with Consent: Shared with specified third parties only after obtaining your prior authorization.
  • Shareholders & Subsidiaries: Shared with our overseas parent/shareholder companies and subsidiaries for legitimate corporate governance, account verification, and service synchronization.
  • Service Providers & Processors: Entrusted to trusted third-party vendors handling cloud hosting, CRM/email automation, customer support hotline services, and technical support under DPAs.
  • Business Partners: Shared with authorized distributors, installation partners, and business partners to fulfill your service requests, predict interests, and provide relevant marketing or promotional materials.
  • Legal Compliance & Legal Disputes: Disclosed when required by applicable laws, regulations, resolving legal disputes, or responding to valid subpoenas and enforceable requests from administrative/judicial authorities.