Smart Solity Terms of UseSmart Solity App & Service Terms of Use
Article 1 (Purpose of Terms)
The purpose of these terms and conditions is to stipulate basic matters such as the rights and obligations of the “Company” and “User” in using the ‘Smart Solity’ service provided by Solity Co., Ltd. (hereinafter referred to as the “Company”).
Article 2 (Definition of Terms)
The definitions of terms used in these terms and conditions are as follows:
(1) “Smart Solity Service” (hereinafter referred to as “Service”) means the connection between the “Smart Door Lock” and the “Application (APP)” and services providing functions such as door lock control, history, monitoring, user invitation and management, and all related additional services. Details related to the “Services” are determined by Article 4.
(2) “Device” refers to any product that can be applied as “Service” as a smart door lock. However, the range of devices covered by the “Service” can vary according to the circumstances of the “Company”.
(3) “Smart Solity Application” refers to an application installed on the smartphone of a “User” to use the “Service”.
(4) “Company” refers to Solity Co., Ltd., which provides the “Services”. However, a third party designated by the “Company” may fulfill the obligations of the “Company” or become a beneficiary under this Terms and Conditions.
(5) “User” refers to a person who uses the “Service” according to this Terms and Conditions.
(6) “Manager” refers to the person who operates and manages the “Service”.
Article 3 (Application of Terms)
(1) The “Company” shall post the contents of this Terms of Use on the “Application” to allow easy understanding by “Users”.
(2) Changes occurred to this Terms of Use are to be notified via smartphone text messages.
Article 4 (Service Contents)
(1) The contents of the “Services” available to the “Users” are as follows:
1) Remote door opening service: a service that allows users to remotely open the door by linking a smart door lock with the application
2) Smart opening solutions can be divided into “Smart Open” and “Smart Touch” as 2 types of opening solutions provided by Smart Solity
3) Smart open: a service that automatically opens the door when users approach the door lock with his/her smartphone
4) Smart touch: automatic door opening by touching the keypad closer to the door lock
5) Smart key sharing: convenient invitation service through text messages in the user-customized (personalized) key issuance service application (App)
6) Smart alarm: a service that provides real-time push notifications for the user’s family and his/her workplace
7) Smart history management: a service that records, reads, and manages all events occurring in the smart door lock
8) Smart key manager: supports management functions for users and each key remotely
9) Smart lock controller: smart door lock functions can be set remotely
(2) The contents and scope of “Services” may vary by country.
(3) “Users” shall download and install updates frequently related to the software used in the “Service”. “User” agrees to download and install these updates as part of using the “Service”. In addition, users shall agree to remote and automatic upgrade by his/her “Smart Door Lock FirmWare” to ensure smooth service provision.
(4) The types and contents of the “Services” provided by the “Company” may be changed or discontinued according to the internal policies of the “Company”.
Article 5 (Establishment of Service Terms of Use)
(1) The service use contract is established by the “User’s” consent to the service use contract.
(2) Consent to the service terms of use is done at the time of application by pressing the confirmation button.
Article 6 (Application for Use of “Service”)
(1) Those willing to use the “Services” must provide all requested information (cellular phone number, etc.) by signing up as a service user.
(2) All “Users” must provide their own information to use the “Service”, and “Users” who have not registered true information, such as stealing other people’s information or registering false information, cannot claim any rights related to the use of the “Services” and may be punished according to related laws.
(3) “Service” subscription can be made only through the true information of “Users”, and the “Company” can confirm the information registered by the “User”. The “User” must actively cooperate with the confirmation measures of the “Company”, and if they do not comply, the “Company” may treat the information registered by the “User” as fraudulent.
(4) Customers must accurately fill in or input service use application information. The personal information entered by the customer is considered to be the customer’s actual information, and customers who do not enter actual information cannot receive legal protection and are restricted from using the service.
Article 7 (Use Application’s Acceptance and Restrictions)
In principle, the “Company” accepts the use of the service in accordance with the order of receipt related to the use application according to Articles 4 and 5, or when there is no problem related to performance or technology. The “Company” may withhold approval in the following cases:
(1) If users do not provide real personal information in the use application
(2) If the application is made for the purpose of violating laws or hindering social wellbeing, order, and morals
(3) If it has the purpose of fraudulent of use
(4) If the service is used to gain profits
(5) In the case of an application by a “User” whose contract of use has been terminated due to violation of laws or terms and conditions
(6) If violating other regulations.
Article 8 (Start of Service Use)
(1) The Service shall become available immediately upon the “Company’s” acceptance of the “User’s” application. However, for certain specified services, access or usage may commence on a separately designated date.
(2) Users may access and use the Service by downloading and installing the “Application” on a compatible smartphone designated by the “Company.” However, the features, composition, and functionality of the “Application” may vary depending on the device model, operating system (OS), and OS version.
Article 9 (Limitation of Responsibilities)
(1) The “Company” shall only be liable for direct damages incurred by “Users” resulting from the “Company’s” intentional misconduct or gross negligence in connection with the use of the Service. Under no circumstances shall the “Company” be liable for any indirect, incidental, special, or consequential damages.
(2) Push notifications, alerts, and alarms provided through the Service may be delayed or lost due to network instability or circumstances attributable to telecommunications service providers. In such cases, the “Company” shall not be held liable for any damages incurred by Users.
(3) The “Company” shall not be held liable for any service disruptions, access failures, or damages resulting from reasons attributable to the User, including any violation of these Terms and Conditions or applicable laws by the User.
(4) The “Company” shall not be liable for any damages incurred by Users if the Service cannot be provided due to natural disasters, acts of God, or other equivalent events of force majeure.
Article 10 (Service Restrictions and Discontinuation)
(1) The “Company” may restrict or suspend all or part of the Service upon the occurrence of any of the following events:
1) System maintenance, inspection, expansion, or replacement;
2) Disruptions in normal service operations caused by power outages, facility failures, or network congestion;
3) Suspension of the Service due to the “Company’s” operational or business decisions, including changes in business feasibility;
4) Failure by the User to pay applicable fees upon conversion to a paid service model;
5) Unavoidable circumstances, including the suspension of services by telecommunications service providers pursuant to the Telecommunications Business Act;
6) Failure by the User to comply with User obligations set forth in these Terms and Conditions.
(2) The “Company” does not compensate “Users” for any modification, suspension, or change of some or all of the “Services” provided free of charge unless there are special provisions in the relevant laws.
Article 11 (Service Termination)
(1) “Users” can cancel the service using the ‘My Account’ menu at the top right of the main screen.
(2) If the existing “User” moves out without initializing or terminating the service, the “Company” may terminate the service without the consent of the existing “User”, and shall not be liable for any damages incurred to the “User” prior to the initialization or termination.
(3) The “Company” may terminate the service use contract if the “User” violates the obligations of the “User” stipulated in this Terms and Conditions.
(4) Data related to existing “Users” will be collectively deleted after a certain period of time in accordance with the Personal Information Protection Act upon the termination of service.
Article 12 (Company’s Obligations)
(1) The “Company” will strive to provide stable services as stipulated in this Terms and Conditions and related laws.
(2) The “Company” takes possible measures to resume service when it is notified by “Users” that the service cannot be used.
(3) The “Company” does not disclose or distribute the personal information of “Users” to a third party without the consent of the user. However, this is not applicable for legitimate procedures in accordance with the provisions of related laws, such as requests from related agencies.
(4) The “Company” may collect “User”’s information under the collection items and purpose of use stipulated in the privacy policy.
Article 13 (“User” Obligations)
(1) “Users” must not use Smart Solution services for purposes other than smart home services.
(2) The “User” must install an internet line at the user’s expense to use this service and manage it for normal operation.
(3) The device needs to be connected to a mobile network or internet to use the “Services”. “Users” are fully responsible for all costs that may be incurred for access or connection through such mobile network or internet in connection with the “Service”.